Customer Service

             Shipping & Delivery


We offer free shipping nationwide in the continental USA. Shipping by FedEx/UPS ground . Please allow 1 to 2 business days for processing your order. Once your order was processed and the product has left our facility, shipping may take up to seven business days .

             Privacy & Security

All transactions and credit card information are secured and processed through PayPal gateway processing services. They are protected with the toughest industry guidelines. PCI compliance and SSL certificate. We strictly do not share your information with any third party vendor. Any personal information that is collected is needed for your account management and to give you a better service experience.

Privacy Notice

This privacy notice discloses the privacy practices for CrownMoulding.net This privacy notice applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

In order to use this website, a user may choose first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-696-6534 or info@sandiegomolding.com.


             Returns & Replacements

We accept returns on all items within 30 days from purchase date. At 20% restocking fee will apply. Returns must be accompanied with their original packaging and must be in a resell-able condition .